Shipping policy
By Trixie Belle – Shipping Policy
Last updated: 24th November 2025
Thank you for shopping with By Trixie Belle. This Shipping Policy explains how and when your handmade items will be dispatched and delivered.
1. Processing Times
• All items are handmade and created to order.
• Standard processing times are listed on each product page and may vary depending on demand.
• Processing times do not include shipping times.
• If you need your order for a specific date, please contact us before placing your order to check availability.
2. Dispatch
• Orders are dispatched as soon as they are completed.
• You will receive a dispatch confirmation email when your order has been posted.
• We only ship once an order is fully paid and all details are confirmed.
3. Shipping Methods & Delivery Times
• Delivery times depend on your location and the courier/postal service used.
• Estimated delivery times are provided by the courier and are not guaranteed.
• Delays may occur due to weather, strikes, seasonal peaks, customs (if applicable), or other courier-related issues.
4. Shipping Fees
• Shipping costs are displayed at checkout.
• Fees are based on delivery location, parcel weight, and chosen shipping method.
• Shipping is non-refundable.
5. Shipping Address
• You are responsible for ensuring that your delivery address is entered correctly at checkout.
• By Trixie Belle is not responsible for items shipped to an incorrect or incomplete address provided by the customer.
6. Lost, Delayed, or Damaged Parcels
• If your parcel is delayed, lost, or damaged by the courier, please contact us so we can review the situation.
• Replacements for lost or damaged packages are not guaranteed, as these situations are outside our control.
• Claims may require photos, proof of damage, or courier investigation results.
7. International Orders (if applicable)
(If you ship internationally, keep this section. If not, I can remove it.)
• International orders may be subject to customs checks and import charges.
• Any customs fees, duties, or taxes are the responsibility of the customer.
• International delivery times vary widely and may experience significant delays.
8. No Returns or Refunds on Shipped Items
As outlined in our Terms of Service:
• We operate a strict No Returns, No Refunds, No Exchanges policy.
• Once an order has been shipped, it cannot be cancelled or refunded.
9. Contact Information
If you have any shipping-related questions, please email us at:
📧 bytrixiebelle@gmail.com
Please note: Our phone number is not monitored, and all communication must be made via email.